Clinic Policies

***The following Clinic Policies are effective as of Dec. 15th, 2022.

Sunshine Cosmetic Clinic and Medi Spa has been committing to providing our clients with exceptional service and care since 2017. We value your business and ask you to respect our clinic policies. 


APPOINTMENT CANCELLATION POLICY

Should you need to cancel or reschedule your appointment, please notify us at least 48 business hours in advance. Please call us at 519-208-6669 to reschedule or cancel your appointment. Any cancellations with less than 48 hours notice are subject to a cancellation fee of $50. Clients who miss their appointments without giving any prior notification will be charged half the cost of the scheduled service, with a minimum amount of $50.

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. We have set aside a staff member, treatment room, equipment, and time specifically for you. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

Please be advised that all our services require a valid credit card to secure an appointment. We 100% guarantee the safety of your credit card information. You will not be billed unless there is a late cancellation or no-show. Upon checkout, you may choose your preferred method of payment. 


APPOINTMENT LATE ARRIVAL POLICY

We allot a specific amount of time for each client. Your late arrival may limit our ability to offer complete services for other clients. Please be advised that late arrivals will not receive an extension of scheduled services. We recommend that you arrive 10 mins early to your scheduled appointment. 


REFUND & EXCHANGE POLICY

Skincare & Retail Products: You may return unopened items with the original receipt for a full refund within 14 days of purchase.

Treatments & Treatment Packages: No refunds will be issued once an initial purchase has been made. Any unused treatments may be exchanged for equal-value treatments, products, or store credit, at the discretion of Sunshine Cosmetic Clinic and Medi Spa.

Gift Cards & Memberships: No refunds will be issued once the purchase has been made.

WHY CHOOSe US?

  • Great Service

    What really sets us apart is the Service. With the customer service to be our top priority, we value each client and strive to provide the highest quality of service.

  • Wide Variety of Treatment Options

    We are proud to offer a full range of non-surgical aesthetic procedures. No matter if you are a women or a man, we believe we can provide a solution to resolve your concerns.

  • Best Technologies

    With a long-term commitment to both efficacy and safety, we only use both FDA and Health Canada approved injectables and aesthetic devices equipped with state-of-the-art technology.

  • Professional Medical Team

    We have an experienced team fully trained in the latest technology. You can trust us to address all your concerns and get educated on aftercare and at-home skincare routine.

  • Customized Treatment Plan

    We believe every client is unique and deserves an individualized treatment. We tailor treatment plan based on your specific conditions and demand, and target to enhance your natural beauty.

  • Award-winning & Top-rated

    As one of the top recommended medical spas in the KW area, we are recognized as an industry leader and have won numbers of awards. We are a 5-Star business on Google, and our clients love us.

  • Affordable Price

    Our pricing is very reasonable and competitive. We also have monthly specials and treatment packages available at discounted prices.

WHAT OURCLIENTS ARE SAYING

I have done 2 Cutera IPL treatments at Sunshine Kitchener Waterloo Cosmetic Clinic and Medi Spa. My skin was much more even tone immediately after the treatments. Dr. Cathy Ding is so knowledgeable and professional. She will talk you through the process so you know exactly what to expect during the service and how to care for your skin afterwards. I am going to see Dr. Ding for my 3rd session next week and couldn't be more excited. I would 10/10 recommend this medical spa in a heartbeat.

Review from Lisa David | Source: Google

Anytime I consider getting a procedure done I do extensive research online. Sunshine Cosmetic Clinic & Medi Spa looked like a high end medical spa with very good reviews. So I decided to do under eye filler with them. Dr. Murad was very good at the injection and patient as well. I'm extremely pleased with the results. Thanks!

Review from Eliza Williams | Source: Google

I had a wonderful experience at Sunshine Kitchener Waterloo Cosmetic Clinic and Medi Spa. From the moment that you walk in, the staff is so welcoming and friendly, the decor is professional and gorgeous, and you just feel so comfortable and relax. Nurse Tingting is absolutely amazing at what she does. She is highly skilled and patient in answering all of my questions. I have been seeing her for a while and had great results with InMode BodyFx for body contouring. Sunshine is simply the best medical spa in Kitchener Waterloo area! 10/10 would go back again and highly recommand to others who looking for skincare service!

Review from Zeyu Fan | Source: Google

Hi, this is Simona Bularca and I just want to write a review for your salon!The facility was nicely pulled together; nice decor, a warm ambiance, etc.

The price point was good. The customer service was excellent, Dr Ding is very knowledgeable and honest and she's telling you exactly what is suitable for your needs. The entire personnel and the reception girls are very polite and helpful. I will totally recommend this place anytime. Thank you.

Review from Simona Bularca | Source: Google